Tag: customer service

  1. Surviving The Heat

    “Hard ears pickeney dead ah sun hot”. So goes a Jamaican idiom, whose purpose is to caution children to listen and pay heed to warnings. Some people never heard this saying quite enough as a child, or perhaps their ears were at fault, resulting in their entering adulthood never learning…

    on banking customer service

  2. Banking on Service

    In an industry where everyone is selling the same product, competition has to be based on something besides tweaks to said product. In the banking industry, all banks sell the same two things: somewhere to keep your money, that is slightly safer than under your mattress; and loans of money…

    on banking customer service