1. Embracing Diversity

    One trait that is so common to humans is our disdain of thoughts, actions, and ideas that run counter to our beliefs, and what we view as worthwhile. Some of us are obsessed with telling others that how they live their life is wrong. We even have people who say…

    on Society Humanity Social Commentary

  2. Surviving The Heat

    “Hard ears pickeney dead ah sun hot”. So goes a Jamaican idiom, whose purpose is to caution children to listen and pay heed to warnings. Some people never heard this saying quite enough as a child, or perhaps their ears were at fault, resulting in their entering adulthood never learning…

    on banking customer service

  3. Banking on Service

    In an industry where everyone is selling the same product, competition has to be based on something besides tweaks to said product. In the banking industry, all banks sell the same two things: somewhere to keep your money, that is slightly safer than under your mattress; and loans of money…

    on banking customer service

  4. Treating People

    Good customer service is always appreciated, and in some lines of business it may make or break you. A good restaurant can get by with great food, but add good customer service and you'll keep customers coming back. Maybe great service aids digestion? We also like receiving good customer service…


  5. Seeing The Small Picture

    One of the reasons that we fear entrepreneurship is that we fail to see where our pay comes from. In the big scheme of things, working for a large company, we are pretty sure of a paycheque at the end of the week, fortnight or month. We leave finding the…